Delete your account

Applies to the Notix app on Android and iOS

You can delete your Notix account and everything stored with it at any time. There are two ways to do it: inside the app, or by writing to us. Neither requires you to have the app installed for the request to be honoured.

In the app

1. Open Notix and go to Settings → Account Details.
2. Tap Delete account and confirm.

Deletion is scheduled, not immediate: your account and data are permanently deleted 30 days after the request. Signing back in during those 30 days cancels the deletion and restores everything — nothing is lost if you change your mind.

By email

If you no longer have the app installed, or cannot sign in, email support@notix-ai.app from the address your Notix account uses and ask us to delete it. We reply within 2 business days and apply the same 30-day schedule.

We ask you to write from the account's own email address because that is how we confirm the request comes from you. If you cannot, tell us and we will find another way to verify it.

What gets deleted

Everything tied to your account is removed:

• Your account and profile — email address, name and profile picture received from Google or Apple at sign-in
• Your notes, folders, summaries, quizzes and flashcards
• Your recordings and uploaded files, and the transcripts generated from them
• Your AI chat conversations
• Your push notification tokens

What is kept, and for how long

Two things outlive the account, and neither identifies you as a person:

• Subscription records. Purchases are processed by Google Play, Apple and RevenueCat, and we cannot delete records they are required to keep for tax and accounting purposes. We never hold your payment details in the first place. To manage or cancel the subscription itself, use Google Play → Subscriptions or Settings → Apple Account → Subscriptions — deleting your Notix account does not cancel a subscription.
• Anonymised diagnostics. Crash reports and usage statistics collected through Firebase are not linked to your account and are retained by Google for up to 90 days for crash data and up to 14 months for analytics.

Deleting only part of your data

You do not have to delete the whole account to remove something. Individual notes, folders, recordings and their transcripts can be deleted in the app at any time, and deletion there is immediate rather than scheduled.

Questions

Anything unclear about deletion or about what we store: support@notix-ai.app. What we collect and why is described in the Privacy Policy.